We are looking for a Merchant Support Agent Melbourne to join our expanding team in Melbourne CBD, VIC. This exciting opportunity allows you to showcase your skills in customer service while assisting merchants and end customers with seamless, high-quality service. As a proactive Merchant Support Agent (CSA), you will collaborate closely with the Director of Merchant Support to maintain the highest standards of service delivery and ensure smooth operations.
Key Responsibilities of Merchant Support Agent
As a Merchant Support Agent, your core responsibilities will include:
- Providing front-line service to merchants and customers, addressing inquiries with professionalism and efficiency.
- Onboarding and training merchants on internal platforms to enhance their experience.
- Ensuring that KPIs and daily tasks are completed accurately and on time.
- Maintaining service level agreements (SLAs), escalating issues when necessary.
- Collaborating with leadership to implement service improvements and best practices.
- Identifying and solving recurring issues, enhancing service delivery.
- Assisting with evaluating the quality of services provided to both internal teams and clients.
- Mentoring and coaching junior team members, fostering strong relationships with key stakeholders.
- Handling escalated issues, ensuring complex problems are resolved efficiently.
Merchant Support Agent Role Global e Melbourne CBD VIC
Merchant Support Agent position in Melbourne VIC with hybrid working. Join us Global-e and grow your career.
Requirements for Merchant Support Agent
To excel in this role, you should have:
- Previous experience in a client-facing role, delivering outstanding service.
- Leadership or supervisory experience is a plus, with the ability to guide and motivate teams.
- Strong problem-solving and analytical skills, focusing on resolving client challenges.
- Excellent communication skills in English, both written and spoken.
- A team-oriented mindset and a can-do attitude.
- Based in Australia, with no sponsorship available.
This full-time role offers hybrid working arrangements, requiring three days per week in the Melbourne office.
At Global-e, we value teamwork, leadership, and customer service. This is a great opportunity to grow with the company Merchant Support Agent Melbourne and take your career to the next level. If you’re ready to deliver exceptional service and make a difference, apply today!
